Terms and Conditions

  • All bookings over R300 need to be paid 24hrs prior to the appointment, if no payment has been received your booking will not be secured.
  • Bookings not cancelled within 24hrs prior to the treatment will be charged a 50% cancellation fee & no show appointments will be charged in full unless a medical certificate is produced.
  • It is the full responsibility of the client to remember appointments made, we will send reminders provided we have time to do so.
  • Vouchers & payments made are non refundable.
  • All bookings need to be confirmed by the previous afternoon prior to the treatment.
  • If a client arrives late for a treatment, the treatment will be done in the remainder of the scheduled time frame & the full amount will be charged.
  • Once purchased courses have commenced, they will not be refunded or exchanged & treatments need be used in the allocated time frame.
  • Vouchers purchased for treatments are valid for 3 months at the price they were purchased for, if the price has changed after your voucher has expired the difference will have to be paid in.
  • Products purchased are non refundable, if they are proved to be defective, the supplier will exchange the product.
  • Pumula Day Spa will not be held responsible for any loss or damage to personal belongings and parking is at own risk.
  • We reserve the right of admission.
  • Pumula Day Spa will not be held responsible for any personal injury to a client before, during or after any treatment.
  • Please could we ask clients to keep noise levels in the spa to a minimum at all times and cell phones to be kept on SILENT.
  • Pumula Day Spa will not be held responsible for any defective treatments caused by negligence of the client.
  • Our prices are subject to change without notice.